Shipping & Returns
All Rusian shawls we ship worldwide directly from Russia.
We ship our shawls worldwide, including USA, Australia, Canada, Germany, Poland, Sweden and other countries of Europe.
Estimating Arrival Date
Typically, orders placed before noon (Moscow time) leave our warehouse within 3-4 business days. This time we use to pack your purchase and to prepare documents for customs. Order processing may be longer for 1-2 days due to the fact that the items you ordered are out of stock and we need to get them.
We offer following shipping methods.
|Shipping Service||Delivery time||Cost|
|Registered Air Mail||15-20 days||13 $|
|EMS - Express Mail Service||7-10 days||32 $|
||4-6 days||40 $|
All post services provide tracking number for parcels. You can find them in order page. Just click on My orders on the top of the page, type your order number and follow the instructions.
Many things can happen in the delivery process, and packages can get held up for reasons beyond our control.
We offer 360 days return and/or refund. During this period toy can return your item to us in its original condition.
If you find some faults in shawls you received or you feel that received not what you expected you can return scarves back.
You may get other things (the same or similar at your choice) or get your payment back. In any case you have to send us a request with your wish to return goods.
If you want to exchange goods you have to inform us about it by e-mail and to reserved desired things. Then you need return received items by regular mail at your expenses. As soon as we receive that goods back we will send you reserved Rusian shawls.
All of our products are backed by a 100% money-back guarantee (excluding any shipping and handling charges incurred by Russian-shawls.com).
Before shipping a new item or refund, we must:
- Determine that the shipping address was entered correctly when the order was originally placed.
- Confirm via tracking information that the item(s) are in the process of being returned to us.
- Confirm that there are no additional customs charges or fees associated with the return of the goods to sender.
In the event you are not completely satisfied with your purchase, simply contact customer service via site or email to initiate a return.
Thanks so much for your understanding. If you have any questions, please email firstname.lastname@example.org